The emerging trends have made it essential for retail firms to upgrade their existing skills and build a strong, agile workforce, one that could effectively engage with the modern-day consumer and drive sales for the organization at all touchpoints.
With the availability of tech in inventory management, payment, credit access, bookkeeping, online sales, etc, Kirana stores across the country are using either one or all of these solutions in their daily operations.
In social commerce, brands can directly sell products through social media networks wherein they empower customers to make quick purchases at that moment without directing them to any online store or another link.
Shipway has launched order lookup page that will solve customer queries without interacting with the customer support team, and at the same time, it is a promising approach towards delivering a world-class customer experience for D2C e-commerce brands.
Driven by the growth in smartphone penetration, growing urbanization, changing consumer preferences, and an improved lifestyle, the hyperlocal services market is only estimated to rise to a higher absorption rate in the time to come.
While e-commerce as an industry grew by leaps and bounds, a few sectors like grocery, nutrition, and pharma proved to be forerunners, with furniture, stationery, and sports equipment being close followers.